Here's some info about our online booking procedures!

- We use Square POS (point of sale) online booking system to allow you to view our openings and request an appointment. The original website is https://squareup.com/appointments/book/JH601X/in-touch-wellness. We have provided links above and on our homepage that will redirect you to this website.

- When you choose to "book online" you are actually submitting a request for an appointment. That request is then reviewed by the therapist and at that time they can choose to accept or decline that request. We try very hard not to leave any openings that we cannot fulfill so most of the time we will accept the appointment request. However we reserve the right at any time to decline the request for any reason. 

- In order for the online booking system to work, we have to have set business hours. However we reserve the right to only take as many clients as we feel physically able on any given day. Example: We are "open" from 10:30 am to 9:30 pm, however the therapist that day might prefer to only do 4 massages. That means we might "close" early or we might "open" late, depending on when our chosen appointments begin and end. 

- We require a credit or debit card to reserve your appointment request. This is for us to enforce our late cancellation/no call no show policy (for more info on this policy see our policy and procedure page). This does not charge you for the appointment. 

- When booking your appointment, please choose the appropriate service and massage length. If you have a Groupon or Living social voucher, you must choose this option or you will be responsible for paying for your appointment should you choose something else. Make sure you choose the option with an Upgrade if there is one attached to your voucher or if you just want to add an upgrade to your massage. Upgrades require us to ready certain equipment so if you do not specify you may not get your upgrade that day.    

- If you are prenatal, want deep tissue or sports massage, you must put this information in the notes section when booking your appointment so we are prepared in advance. 

- The online booking system is for your convenience as well as ours. Currently we do not have a front desk staff, so please use the online booking system unless you absolutely need to speak with someone on the phone as the wait for a return call can be lengthy.